Review the coverage and exclusions before submitting a request. RST confirms the applicable warranty against the product and supply records.
01
What the warranty covers
Products manufactured by RST Ecoenergy Private Limited are offered with a 1–2 year warranty against manufacturing defects only. Confirm the exact period applicable to your product from the accepted supply documents. Normal wear and tear is not covered.
02
What is not covered
Normal wear and tear from product use.
Misuse, lack of care, mishandling, accident, abuse or other abnormal use.
Use other than the product’s intended purpose.
Damage caused by improper or unauthorised repair or maintenance.
Products that have been modified or altered.
Products not manufactured by RST Ecoenergy Private Limited, including non-RST LED lighting products used with an RST product.
03
How to request warranty service
Submit the claim form below with your product and supply references. For service within the warranty period, the complete appliance, its parts and accessories must be provided for repair or replacement. Contact RST first to confirm the handling and dispatch instructions.
WHAT HAPPENS NEXT
A clear route to support.
01
Submit
Share your product, invoice reference and issue description.
02
Review
RST reviews the supplied details and relevant records.
03
Plan
Agree the service route and any return instructions with RST.
04
Resolve
RST follows up with the outcome and agreed service arrangements.
Keep the ticket reference. Coverage and service arrangements depend on the accepted product terms and review.
CUSTOMER CARE / WARRANTY
Start your warranty request.
Share your contact details, identify the product and describe the issue. RST will review your request and contact you about the next step.
Keep your reference.
A ticket reference is shown after a successful submission. Warranty coverage is confirmed after RST reviews the supply records.